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Customer Support Page

Customer support is very important to us. Therefore we have made sure that you can reach someone 24 hours a day - 7 days a week. Below are the most common support questions.

The sign-up page is not working on my computer.
We use the latest secure server technology for our signups. Many of the older browsers are not equipped with this function. Also, many anti-virus programs install a type of firewall blocking these transactions. If our main signup page does not work for you, please click here and try the alternate sign-up page button.

I have lost my username-password.
Not a problem. Click Here to email us, or call 1-800-298-7054. You may call 24 hours a day - 7 days a week. This is a toll free number in the U.S. and Canada. Anywhere else call 1-770-682-3999.

I can't view the videos.
This problem rarely exists since we have made all of our video clips using the new Microsoft format. They will play on your Window's Media player, which comes standard with Windows. If you have an older version of Windows, you can Click Here to Download the Latest Windows Media Player for Free. Not only will it play almost every type of video file, but also it will display them at a higher quality.

I have an Apple Computer. Can I still view the videos?
Absolutely! Microsoft has developed a Media Player for the Apple. Click Here to Download the Apple Media Player by Microsoft for Free.

I would like to cancel my membership.
You may terminate automatic rebilling at any time by returning to this page and selecting the "Cancel My Account" button below.

No matter when you cancel automatic rebilling, your account will remain active through the end of the term for which payment has been received.

We would like to keep you as a customer, so if there is something that we can add to the site, to keep you as a member, please contact us.

I have a question that is not answered on this page.
If it is a question about the operation of this site you should view our list of Frequently Asked Questions and if you don't find you answer then you can Contact the Webmaster.

If you have a membership billing question or any membership type question, you may Email Us or call us at 1-800-298-7054. This is a toll free number in the U.S. and Canada. Anywhere else call 1-770-682-3999. This number is available to you 24 hours a day - 7 days a week.